Privacy Notice

This is the privacy notice of Baltimore Castle. In this document, "we", "our", or "us" refer to Baltimore Castle and its owners and employees. Our address is at Baltimore, Co. Cork, Ireland.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at https://dataprotection.ie/en/individuals.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The basis on which we process information about you.

The law requires us to determine under which of six defined basis we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes, then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you.

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to a) verify your identity for security purposes; b) sell products to you; c) provide you with our services; d) provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us info@baltimorecastle.ie However, if you do so, you may not be able to use our website or our services further.

Specific uses of information you provide to us

Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of SagePay, PayPal or Eventbrite. That page may be branded to look like a page on our website, but it is not controlled by us.

Sending a message to us

When you contact us through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

Use of information we collect through automated systems when you visit our website.

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Our website uses third party cookies as set out below. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

Cookie Name - Purpose - Duration - Cookie Type

XSRF-TOKEN - Used for security reasons - Session - Essential

hs - Used for security reasons - Session - Essential

svSession - Used in connection with user login - 12 months - Essential

SSR-caching - Used to indicate the system from which the site was rendered - 1 minute - Essential

_wixCIDX - Used for system monitoring/debugging - 3 months - Essential

_wix_browser_sess - Used for system monitoring/debugging - session - Essential

consent-policy - Used for cookie banner parameters - 12 months -Essential

smSession -Used to identify logged in site members -Session -Essential

TS* -Used for security and anti-fraud reasons - Session - Essential

bSession - Used for system effectiveness measurement - 30 minutes - Essential

fedops.logger.X - Used for stability/effectiveness measurement - 12 months -Essential

wixLanguage - Used on multilingual websites to save user language preference - 12 months -Functional

An example is that we use Google Analytics to measure the performance of our website. We may use the information we obtain from your use of our cookies for the following purposes:

to improve the website’s usability;

to analyse your use of our website;

to provide certain interactive functionality, such as remembering your answers to previous questions on a multi-page questionnaire.

Most of browsers allow you to refuse to accept cookies, and to delete ones that have been placed on your computer.

If you do not want us to use cookies, you may disable their use in your browser. However, if you do so then please note that you may not be able to use all the features on our website. For more information on Cookie management you can view https://support.google.com/chrome/answer/95647 .

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

Access to your own information

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you may send us a request at info@baltimorecastle.ie. After receiving the request, we will tell you when we expect to provide you with the information.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@baltimorecastle.ie .

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

How you can complain

If you are not happy with our privacy policy or if you have any complaint then you should tell us by email. Our address is info@baltimorecastle.ie. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Data Protection Commissioner. This can be done at https://www.dataprotection.ie/docs/complaints/1592.htm

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;

10.2 to comply with other law, including for the period demanded by our tax authorities;

10.3 to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the laws of Ireland. If you are using our website in another jurisdiction and think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Transfer outside of European Union

Any transfer to a third country outside the European Union - which does not ensure an adequate level of protection according to the European Commission - will be undertaken in accordance with the current and updated set of Standard Contractual Clauses, as approved by the European Commission.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please info@baltimorecastle.ie.